POSITION SUMMARY
- Provide reports to the Head Cashier in accordance with regulations on the results of collection activities and end-of-shift reconciliation. Report all incidents, invoice cancellations, or related matters, proposing solutions and seeking guidance for resolution.
- Professionally handle all incidents, requests, and inquiries from Department Heads, colleagues, and customers. Process them within the authority or escalate to the Head Cashier for appropriate handling, ensuring fair and reasonable issue resolution.
- Build and maintain good relationships with colleagues within the hotel, other hotels, partners, and customers.
- Ensure that all collections are complete and accurate. Report financial transactions, accounts, invoice and document information accurately and within the specified deadlines. Maintain the safety of funds, cash handling, and adhere to established procedures and regulations.
- Manage and efficiently utilize resources, human resources, equipment, etc., for the intended job purposes, economizing and avoiding wastefulness for personal purposes.
- Participate in regular department meetings to review and evaluate the department's activities and develop plans for the future.
- Ensure that all documents and records are stored according to regulations.
- Provide suggestions and proposals to improve the work environment for continuous enhancement.