Sales and Marketing Staff

Job overview

Quantity	03
Gender	Male/Female
Qualification	01 year or more of progressive in same position (4 -5 Stars hotel)
Salary	Negotiation
Date of submission	30/9/2023

POSITION SUMMARY

- Responsible for managing, developing, and nurturing the assigned customer segments and target groups as directed by the Director of Sales & Marketing, including Party Marketing Staff.
- Fulfill the annual business plan, which includes the allocated Budget and Revenue targets.
- Receive and attentively listen to all complaints and grievances from both external guests and internal customers in a professional manner. Report to the leadership for guidance, ensuring that issues are resolved satisfactorily.
- Build and maintain positive interactions, care, and active engagement with customers and strategic partners, especially VIP guests and potential familiar clients, through direct or indirect visits.
- Manage and secure customer data that falls under your responsibility.
- Propose new services that can optimally leverage suitable potentials within the hotel's context, thereby increasing operational capacity and business profitability.

QUALIFICATION

- Degrees: Graduated from College/University with a major in Business and Hospitality Management or another related field, along with relevant experience.
- 01 year or more of progressive in same position (4 -5 Stars hotel).
- Computer skills: Basic IT applications or equivalent.
- Language: Fluent in English, including listening, speaking, reading, and writing.

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