Order Taker

Job overview

Quantity	02
Gender	Male/Female
Qualification	01 year or more of progressive in same position (4 -5 Stars hotel)
Salary	Negotiation
Date of submission	30/9/2023

POSITION SUMMARY

- Prepare and execute the attendance record for the housekeeping department staff.
- Regularly report attendance data to the HR department.
- Assist the housekeeping supervisor in creating work schedules for staff to meet hotel requirements.
- Monitor staff work schedules and promptly notify them of any changes or unexpected shifts.
- Carefully manage keys for storage areas and function rooms assigned.
- Distribute keys to relevant staff members with responsibilities.
- Require staff members to sign for keys before receiving them.
- Receive lost items within the hotel and record initial information.
- Properly store lost items in designated locations, ensuring safety for valuable lost items.
- Coordinate with related departments to handle lost items for guests according to the hotel's standard procedures.
- Inventory checking of supplies (shampoo, shower gel, toothpaste, toothbrush, minibar items...) to ensure sufficient inventory for guest service.
- Control the expiration dates of food and beverages provided for the minibar.
- Conduct monthly inventory checks for equipment, tools, supplies, and goods.
- Consolidate purchasing requests and plan for higher-level approval.
- Receive all incoming calls for the department from guests and other departments within the hotel.
- Record the main content of the call in the software system/notebook.
- Communicate with relevant personnel to fulfill requests from calls or address complaints, ensuring guest satisfaction.
- Consolidate guest service bills and send them to the front desk department.
- Manage loaned equipment from the department: ironing boards, irons, power converters...
- Maintain written records, statistics of charts, and reports as required.
- Carefully store managed files and documents.
Safeguard all assets entrusted to the department's management.
- Prepare regular work reports and participate in relevant meetings.

QUALIFICATION

- Graduated from High school degree/ Vocational.
- Minimum of 1 year of experience in the same position within 4- to 5-star hotels.
- Language: Fluent communication in English.

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