Restaurant Supervisor

Job overview

Quantity	02
Gender	Male/Female
Qualification	01 year or more of progressive in same position (4 -5 Stars hotel)
Salary	Negotiation
Date of submission	30/9/2023

POSITION SUMMARY

- Control the items, equipment, tools, and supplies of the Restaurant & Café.
- Report to the Head of the Restaurant Department in accordance with business performance guidelines, operations, all incidents, customer complaints, issues related to customers, services, restaurant assets, and propose solutions (if applicable).
- Assist in creating annual budget targets for the operations of the Restaurant & Café based on the direction.
- Receive and handle all customer complaints and internal customer complaints professionally and effectively, ensuring fair issue resolutions. If beyond authority, report to the Restaurant Manager for resolution.
- Create interactions, show concern, and provide positive care for customers, especially VIP and potential clients.
- Supervise and support service staff to ensure service policies and procedures are consistently maintained and enhanced to provide high-quality professional service that satisfies customers.
- Assist in training for department staff through programs and training campaigns initiated by the Restaurant & Café and the hotel.
- Efficiently manage the use of equipment, tools, materials, ensuring they are used for business purposes, and promote cost savings while avoiding personal misuse.
- Monitor the preparation of service procedures, food and beverage quality, tools and equipment, cleanliness, and ensure occupational safety and food safety for customer service.
- Propose new service methods and procedures to maximize suitable potentials in line with reality, increase hotel business capacity and profitability.
- Attend regular internal meetings to review and assess activities and propose plans for the future.

QUALIFICATION

- Graduated from University/ College with a major in Hospitality Management.
- Received training in Food Safety and Hygiene, Occupational Safety, and Fire Prevention in the hospitality industry.
- Have a minimum of 1 year of experience in the same position within 4 to 5-star hotels.
- Proficient in basic Computer and IT applications.
- Fluent in English communication.

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