Front Desk Shift Manager

Job overview

Quantity	01
Gender	Male/Female
Qualification	01 year or more of progressive in same position (4 -5 Stars hotel)
Salary	Negotiation
Date of submission	30/9/2023

POSITION SUMMARY

- Manage and oversee the Front Desk department, including cashier-related matters. Ensure that the hotel's high service standards are maintained and customer satisfaction is achieved.
- Handle all guest complaints and inquiries in a courteous and effective manner, ensuring fair resolution of issues.
- Foster a friendly relationship between the hotel and its customers.
- Manage and organize the staff team to professionally welcome and serve guests.
- Assist in setting budgetary spending for departmental operations on a regular basis. Ensure departmental spending aligns with planned budgetary allocations
- Train departmental staff through hotel-established training programs and campaigns. Ensure thorough and effective training of all staff members.
- Efficiently manage departmental equipment, machinery, and vehicles, ensuring they are used for business purposes, saving resources, and not for personal use
- Review the daily logbook to stay informed about departmental and hotel situations.
- Monitor room availability for business readiness, reserved rooms, and special requests from guests in close collaboration with the reservations team and relevant departments.
- Strive to maximize room revenue for the hotel.
- Monitor guest credit status and promptly address overdue accounts, ensuring a safe credit limit.

QUALIFICATION

- Graduated from College or University with a major in Hotel and Restaurant Management, or Business Administration.
- Minimum of 1 year of experience in the same position within 4 to 5-star hotels.
- Computer proficiency: Basic IT skills or equivalent.
- Language: Fluent in English.

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