Event Staff

Job overview

Quantity	03
Gender	Male/Female
Qualification	01 year or more of progressive in same position (4 -5 Stars hotel)
Salary	Negotiation
Date of submission	30/9/2023

POSITION SUMMARY

- Safeguard the utensils, equipment, tools, and supplies of the Banquet Department.
- Report all incidents, customer complaints, concerns related to customers, services, and assets of the Banquet Department to the Banquet Supervisor and propose handling solutions (if any).
- Receive all complaints and grievances from external and internal customers in a professional and effective manner, immediately report to the Banquet Supervisor to ensure that issues are resolved fairly.
- Establish positive connections, show care, and actively engage with customers such as companies, event organizing companies, potential and familiar customers.
- Collaborate closely with Event Sales staff, Kitchen, Restaurant, and relevant departments to ensure that the organization and service processes are maintained and improved, all specific customer requests are fully met and exceeded, providing high-quality professional services and remaining the top choice for customers.
- Attend training sessions within the department through programs and training campaigns initiated by the Banquet Department and the hotel.
- Efficiently use equipment, supplies, raw materials, ensuring business purposes are met, promoting savings, and preventing personal use.
- Adhere to preparation processes, service procedures, pay attention to food and beverage quality, tools and equipment, hygiene, ensuring labor safety, food safety, and fire safety when serving customers.
- Propose new methods and models of organization and service to maximize suitable potentials based on practical conditions, optimizing the hotel's business capacity and profitability.
- Receive guidance, specific task assignments, and coordinate implementation according to the plan.
- Focus on providing customer service as assigned during the event, especially for large events, VIP clients, and immediately report to superiors for timely support and handling in case of unforeseen incidents outside the plan.
- Adhere to all task assignments, reassignments, work schedule adjustments, and overtime work for the job.

QUALIFICATION

- Preferably graduated from Intermediate or College specialized in Restaurant and Hotel Management.
- Received training in Food Safety and Hygiene, Occupational Safety, and Fire Safety in restaurant and hotel environments.
- Proficient in communicating in English.

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